发明名称 |
Processes and systems for creating and for managing trouble tickets and work orders |
摘要 |
Processes and systems are disclosed for creating and for managing trouble tickets and work orders. One embodiment includes communicating with a communications network and receiving a request to create a trouble ticket. The trouble ticket is created to investigate a problem with a communications system. The trouble ticket is assigned a work item number, with the work item number including a telephone number experiencing the problem with the communications system. The trouble ticket is tracked, from initial creating to final closure, using the assigned work item number.
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申请公布号 |
US7742576(B2) |
申请公布日期 |
2010.06.22 |
申请号 |
US20060638909 |
申请日期 |
2006.12.14 |
申请人 |
AT&T INTELLECTUAL PROPERTY, I, L.P. |
发明人 |
JEAN DAVID R.;MARCOPULOS JUDY M.;SCHERER RITA H. |
分类号 |
H04M1/24;H04M3/08;H04M3/22 |
主分类号 |
H04M1/24 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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