SYSTEM AND METHOD FOR ENHANCED AUTOMATION OF INFORMATION TECHNOLOGY MANAGEMENT

摘要

A system and method of managing enterprise information technology systems using autonomic social computing is described herein. The system comprises a configuration management database containing not only configuration parameters relating to individual components within the system, but also data regarding relationships between these components. This data is compiled and monitored using a correlation engine, a confidence engine, and a social discovery engine working in conjunction with each other to maintain threshold performance parameters set by management personnel. Configuration management reports for IT management personnel are also generated by the system.