HIGH AVAILABILITY ARCHITECTURE FOR COMPUTER TELEPHONY INTERFACE DRIVER

摘要

A method of providing communication services includes configuring a primary computer telephony interface driver to interface a computer telephony interface server with an application for transmitting client information between the application and the computer telephony interface server and configuring a secondary computer telephony interface driver to redundantly interface the same computer telephony interface server with the same application for transmitting the same client information between the same application and the same computer telephony interface server.