Method and apparatus for routing a call in a packet-switched network

摘要

Method and system for establishing a call to a communication device in a packet-switched communication network is described. In one example, the system receives a call from a calling device at a server in a packet-switched communication network, where the call is a request for assistance pertaining to a technical field. The system then identifies at least one specific user from a plurality of specific users based on whether the specific user(s) is an expertise in the technical field in question. The system subsequently identifies at least one activated endpoint device from a plurality of activated endpoint devices that are associated with the previously identified specific user(s). Lastly, the system routes the call to the identified endpoint device(s) belonging to the specified user(s).