发明名称 |
RESOLVING INCIDENT REPORTS |
摘要 |
Techniques for correlating a client incident with one or more enterprise events to facilitate resolution of the incident are provided. The techniques include identifying one or more configuration items relevant to the one or more enterprise events, identifying one or more configuration items relevant to the client incident, and correlating the one or more enterprise events with the client incident using the one or more configuration items to facilitate resolution of the incident.
|
申请公布号 |
US2010131315(A1) |
申请公布日期 |
2010.05.27 |
申请号 |
US20080277488 |
申请日期 |
2008.11.25 |
申请人 |
INTERNATIONAL BUSINESS MACHINES CORPORATION |
发明人 |
GILBERT ALLEN;GUPTA RAJEEV;HARDING KYLE;KARANAM HIMA P.;MOHANIA MUKESH K.;SURENDRA MAHESWARAN |
分类号 |
G06Q10/00;G06F17/30;G06F17/40 |
主分类号 |
G06Q10/00 |
代理机构 |
|
代理人 |
|
主权项 |
|
地址 |
|