| 摘要 |
<p>A notification method and a notification system of a call center are disclosed. The method includes that the call center establishes a session with a client, inquires state information of agents, and if there is no idle agent, places the session in a waiting queue to wait for an idle agent allocated, and synchronously plays broadcast media for the client corresponding to the session in the waiting queue. In the embodiment of the invention, services with the same content are provided for part or all of the clients of the sessions in a waiting state by the broadcast way Compared with a unicast way adopted in the prior art, the same content is not required to be respectively and repeatedly played for various client, and the clients of the sessions in the waiting state exit the call center after obtaining the desired information, which relieves queuing pressure of the call center, saves waiting time of the clients in sessions and increases work efficiency of the call center.</p> |
