发明名称 |
ROUTINE COMMUNICATION SESSIONS FOR RECORDING |
摘要 |
Systems and methods for recording a communication session between a customer and an agent are provided. In this regard, a representative method comprises: routing a media stream associated with the communication session based on information corresponding to routing criteria, wherein the routing criteria include call control protocols or policies; receiving the media stream associated with the communication session from the customer center communication system; and recording the received media stream.
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申请公布号 |
US2010118859(A1) |
申请公布日期 |
2010.05.13 |
申请号 |
US20090466673 |
申请日期 |
2009.05.15 |
申请人 |
WILLIAMS JAMIE RICHARD;CALAHAN MARC;DONG THOMAS Z |
发明人 |
WILLIAMS JAMIE RICHARD;CALAHAN MARC;DONG THOMAS Z. |
分类号 |
H04L12/66;H04M3/00 |
主分类号 |
H04L12/66 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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