METHOD AND ARRANGEMENT FOR CONTROLLING SERVICE LEVEL AGREEMENTS IN A MOBILE NETWORK

摘要

A method and an arrangement in a service assurance module for controlling service level agreements for communication services in a mobile services access network. A network performance rule is created for a service level agreement, and is based on an associated performance indicator indicating the current network performance with respect to the fulfillment of the service level agreement. The performance indicator is then monitored, and the network performance rule is evaluated on a regular basis based on the performance indicator. If the network performance rule is not satisfied, an agreement violation is registered and/or measures are' taken to improve the network performance.