ROOT CAUSE ANALYSIS METHOD TARGETING INFORMATION TECHNOLOGY (IT) DEVICE NOT TO ACQUIRE EVENT INFORMATION, DEVICE AND PROGRAM

摘要

A root cause analysis method registers an information processing device of an event information acquisition target as an event acquisition target device in structure information at an operation management server, specifies event information to meet a rule stored in advance from a plurality of event information components stored at the operation management server, specifies a server device of a network service related to the event information components, and displays that a factor of the event occurring at a client information processing device that generates event information is the event in respect of a network service occurring at a server device.