发明名称 |
METHOD FOR EXTRACTING SIGNATURE FROM PROBLEM RECORDS THROUGH UNSTRUCTURED AND STRUCTURED TEXT MAPPING, CLASSIFICATION AND RANKING |
摘要 |
The structure attributes and unstructured attributes of a ticket are used to generate a problem signature. For structured attributes, correlation between field values is determined and fields with the highest weight are identified. For unstructured attributes, data mining techniques are applied to generate a plurality of keywords with a ranking for each ticket by identifying keywords, and commonly used acronyms and corpus variances. The set of structured attributes and the plurality of keywords from unstructured attributes form the signature of a given problem ticket.
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申请公布号 |
US2010082620(A1) |
申请公布日期 |
2010.04.01 |
申请号 |
US20080236938 |
申请日期 |
2008.09.24 |
申请人 |
INTERNATIONAL BUSINESS MACHINES CORPORATION |
发明人 |
JENNINGS, III RAYMOND B.;HUANG HAI;RUAN YAOPING;SABA DEBANJAN;SAHOO RAMENDRA K.;SAHU SAMBIT;SHAIKH ANEES A. |
分类号 |
G06F17/30 |
主分类号 |
G06F17/30 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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