| 摘要 |
A distributed contact center and method of managing data transfers between the distributed parts of the contact center is provided. Distributed parts of the contact center are joined together through a known communications initiation protocol such as SIP, then status information and/or control signals are transferred between the distributed parts using lossless communication protocols. The status information and/or control signals may be published to a large number of interested entities through the use of conference call facilities.
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