| 摘要 |
The present invention provides a method, system and computer program product for managing the Information Technology (IT) infrastructural elements of multiple organizations. The system monitors various IT infrastructural elements, such as networks, operating systems, databases, and software applications of multiple organizations. Alerts corresponding to various issues related to the IT infrastructural elements are generated. Based on the alerts, the system provides information related to the issues to a support team for solving them.
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