发明名称 |
Quality of service call routing system using counselor and speech recognition engine and method thereof |
摘要 |
A QoS call routing system using a counselor and a speech recognition engine comprises a speech recognition engine for recognizing speech and outputting characters and speech recognition results; a first counselor group terminal for reproducing the client's speech file to a counselor of a first counselor group so that the counselor may recognize the speech when the speech recognition result by the speech recognition engine is less than a reference value; a second counselor group terminal for allowing a counselor of a second counselor group to hear the client's speech so that the counselor may recognize the speech when the recognition by the counselor of the first counselor group has failed; and an IVR server for controlling the engine and terminals to provide information to the client.
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申请公布号 |
US7689425(B2) |
申请公布日期 |
2010.03.30 |
申请号 |
US20050153660 |
申请日期 |
2005.06.15 |
申请人 |
SK MARKETING & COMPANY, CO., LTD. |
发明人 |
KIM DO-SUNG;MIN DONG-SOON;YOO KWAN-SIK;CHUNG SEUNG-WOO;LEE JEONG-HUN |
分类号 |
G10L21/00;H04M3/50;G10L15/26 |
主分类号 |
G10L21/00 |
代理机构 |
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主权项 |
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地址 |
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