| 摘要 |
PROBLEM TO BE SOLVED: To efficiently provide a plurality of kinds of IT services for a plurality of service users. SOLUTION: The IT service management system (ITSMS) 100 links a plurality of service providers, system providers, and service users to one another. The ITSMS 100 associatively registers IT services, SLAs, and IT systems. Once an incident is reported from a service user, a corresponding IT system is specified, and furthermore, a responsible person is specified. Once a report on the completion of the handling of the incident is received from the responsible person, it is confirmed whether conditions determined in an SLA as for the handling of the incident are met. COPYRIGHT: (C)2010,JPO&INPIT
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