发明名称 |
A method of enabling a wireless information deviceto access customer support services |
摘要 |
If an end-user of a wireless information device has a support requirement, he opens a data connection from his device to a customer support computer; the data connection remains open whilst the device progresses up a queue of an automated queuing system connected to the customer support computer. A predefined action is initiated that meets the support requirement before the device reaches the top of the queue or when the device reaches the top of the queue.
|
申请公布号 |
GB2408428(A8) |
申请公布日期 |
2010.03.24 |
申请号 |
GB20040022396 |
申请日期 |
2004.10.08 |
申请人 |
INTUWAVE LIMITED |
发明人 |
RICHARD SEWARD;MICHAEL MAGUIRE;JEREMY HEWITSON;MARTIN HIGHAM;SIMON HOGG |
分类号 |
H04M3/51;H04L12/56;H04L29/08;H04M3/523;H04W8/22 |
主分类号 |
H04M3/51 |
代理机构 |
|
代理人 |
|
主权项 |
|
地址 |
|