COMMUNICATION METHOD AND SYSTEM FOR DETERMINING A SEQUENCE OF SERVICES RELATED TO A CONVERSATION

摘要

The present invention relates to a method of determining a sequence of services related to a conversation in which a user (12) participates from a communication system (1) as well as an associated communication system (1). According to the invention, the method comprises the steps of: recovering (E2) all the expressions uttered in the course of the conversation; semantic analysis (E31) of the expressions recovered; selecting (E32) of a plurality of services from a list of previously registered services, as a function of at least said semantic analysis, each service of said list being runnable from said communication system (1); contextual analysis (E33) of the expressions uttered in the course of the conversation; determination of a sequence of said services selected as a function of the contextual analysis; display (E4) on said communication system (1) of the sequence of selected services.