发明名称 |
Systems and methods for endpoint recording using a conference bridge |
摘要 |
Embodiments of the present invention provide systems and methods for recording media communication. An exemplary method comprises the steps of: receiving an incoming call from a calling phone; routing the incoming call to a called phone in a contact center; transmitting voice communications associated with the incoming call via the calling phone through a conference bridge; duplicating the voice communications via the conference bridge; transmitting the duplicated voice communications via the conference bridge; and recording the duplicated voice communications.
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申请公布号 |
US7680264(B2) |
申请公布日期 |
2010.03.16 |
申请号 |
US20060395350 |
申请日期 |
2006.03.31 |
申请人 |
VERINT AMERICAS INC. |
发明人 |
DONG THOMAS Z.;WILLIAMS JAMIE |
分类号 |
H04M1/65;G06F15/16;H04L12/18;H04M3/523;H04M3/56 |
主分类号 |
H04M1/65 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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