发明名称 |
VOICE RESPONSE UNIT MAPPING |
摘要 |
A system, method and program product for mapping voice response units (VRUs). A system is provided that includes: an interrogation system for interrogating a VRU and gathering a hierarchical set of options associated with the VRU; a map building system for converting the hierarchical set of options into a VRU map suitable for display; and a user interface for displaying the VRU map to an end user.
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申请公布号 |
US2010057456(A1) |
申请公布日期 |
2010.03.04 |
申请号 |
US20080202691 |
申请日期 |
2008.09.02 |
申请人 |
GRIGSBY TRAVIS M;JANIA FRANK L;MILLER STEVEN M;SEACAT LISA A |
发明人 |
GRIGSBY TRAVIS M.;JANIA FRANK L.;MILLER STEVEN M.;SEACAT LISA A. |
分类号 |
G10L15/26;G06F3/048 |
主分类号 |
G10L15/26 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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