发明名称 |
Call tracking using SIP presence mechanism |
摘要 |
A method and apparatus are provided for processing a call within an automatic contact distributor between a caller of the call and the automatic contact distributor. The method includes the steps of assigning a call identifier to the call when it arrives at the automatic contact distributor and transferring a call registration message from a resource of the automatic contact distributor to a tracking server of the automatic call distributor to register a presence of the call at the resource using the assigned call identifier.
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申请公布号 |
US7668303(B2) |
申请公布日期 |
2010.02.23 |
申请号 |
US20040930999 |
申请日期 |
2004.08.31 |
申请人 |
ASPECT SOFTWARE, INC. |
发明人 |
PETERS MICHAEL;HOLLATZ MIKE;HODSON JEFFREY;STEINLICHT JOSEPH |
分类号 |
H04M3/42;H04L12/58;H04L29/08;H04M3/523;H04M7/00 |
主分类号 |
H04M3/42 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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