<p>A voice browser for use in a customer interaction management system for interacting with a customer, based on data contained in one or more generic knowledge trees. The system can traverse the knowledge tree based on customer responses to presented questions until a leaf node of the knowledge tree is reached. The information contained in the leaf node is then presented to the customer.</p>
申请公布号
WO2010017639(A1)
申请公布日期
2010.02.18
申请号
WO2009CA01134
申请日期
2009.08.13
申请人
CUSTOMER1 CORPORATION;HUTCHINSON, HAROLD;MARSH, MIKE;MCMASTER, WILLIAM