| 摘要 |
A system, method, processor and client device for an instant messaging (IM) system including an IM server and a user device operationally coupled to the IM server. The IM server provides an availability indication element to the user device indicating if any one of a plurality agents are available for an IM communication session. The user device enables selection of the availability indication element to initiate the IM communication session. The IM server routes the IM communication session to the available agent if the availability indication is selected by the user. The user device may provide a user interface including the availability indication. The user interface may display an IM buddy indication associated with the plurality of agents. The availability indication may be displayed in the user interface overlapping with the IM buddy indication.
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