发明名称 |
METHODS, SYSTEMS, AND STORAGE MEDIUMS FOR IMPLEMENTING ISSUE NOTIFICATION AND RESOLUTION ACTIVITIES |
摘要 |
Exemplary embodiments include methods, systems, and storage mediums for implementing issue notification and resolution activities. A method includes receiving a request for access to a network service from an end user client system associated with an account. Upon determining an issue is associated with the account, the method includes flagging a user profile for the account to reflect the issue. Flagging accounts includes assigning a unique flag for each type of issue for determining a location for routing the request associated with flagged user profiles. The method also includes redirecting the request for access to a web server of the service provider network. Upon successful resolution of the issue, the method includes providing access to the network service for the end user client system.
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申请公布号 |
US2009307754(A1) |
申请公布日期 |
2009.12.10 |
申请号 |
US20090543538 |
申请日期 |
2009.08.19 |
申请人 |
AT&T INTELLECTUAL PROPERTY 1, L.P., F/K/A BELLSOUTH INTELLECTUAL PROPERTY CORPORATION |
发明人 |
MORRIS SCOTT;CERSOSIMO STEPHEN;CONNER WILLIAM |
分类号 |
H04L12/427;G06F21/00;G06Q30/00;H04K1/00;H04L29/06;H04L29/14 |
主分类号 |
H04L12/427 |
代理机构 |
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地址 |
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