发明名称 SYSTEMS AND METHODS FOR PROVIDING INTERACTIVE CUSTOMER SUPPORT
摘要 A system for providing device diagnostics includes a surface interface operatively linked and in communication with a processor. The surface interface includes a multi-touch interface to detect multiple simultaneous inputs and an object recognition interface to communicate with a device upon the device being placed on the surface interface. The system further includes a memory operatively linked and in communication with the processor, wherein the memory includes a system application configured to: recognize a customer device when the customer device is placed on the surface interface, conduct a diagnostic test to determine whether the device is operating without error, and perform a corrective action if the diagnostic test detects an error.
申请公布号 US2009287961(A1) 申请公布日期 2009.11.19
申请号 US20090423372 申请日期 2009.04.14
申请人 AUSTIN ANDREW 发明人 AUSTIN ANDREW
分类号 G06F11/00;G06F3/041;H04L29/06 主分类号 G06F11/00
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