| 摘要 |
An embodiment of the present invention discloses a quality check (QC) method, including: determining a QC object to be checked and its QC content; searching a system where QC data needed for the QC is located, according to the determined QC object and its QC content, and obtaining the corresponding QC data from the system; and computing QC result according to the obtained QC data. With the QC method, it may perform a uniform hierarchical QC on service representatives in different systems and QC results can be stored uniformly in the same database, which facilitates query, statistics and analysis of the QC results. An embodiment of the present invention also discloses a QC system including a database and QC device. The QC device includes a user input unit and a master control unit.
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