| 摘要 |
A troubleshooting flowchart is automated by taking relevant information from the flowchart and entering it into a control file or database. A graphical user development tool is provided so a flowchart can be automated by someone not skilled in programming. Whenever possible the troubleshooting device queries the device under test, reads the response and determines the next troubleshooting step based on the response. If the troubleshooting step requires the user to provide an answer, the troubleshooting device displays a question, and a means to input the answer. Objects such as text, audio, video or other files are displayed to make the meaning of the question clearer. Also a troubleshooting step could be a procedure that the user needs to perform. Best troubleshooting practices can be implemented by unskilled users using this troubleshooting device.
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