| 摘要 |
PROBLEM TO BE SOLVED: To provide a knowledge-based failure recovery support system which is easy in system installation and excellent in practical. SOLUTION: A user terminal 1 includes a software list storage unit 101 for storing a software list, a knowledge base storage unit 102 for storing a knowledge base, a knowledge base acquisition unit 12 for acquiring a knowledge base from a relay server 2, and a new failure notification unit 13 for transmitting new failure information to the relay server 2 when a new failure occurs. The relay server 2 relays data transmission and reception between the user terminal 1 and a knowledge supply server 3. The knowledge supply server 3 includes a knowledge base creation unit 32 for creating a knowledge base and a knowledge base transmission unit 33 for transmitting the created knowledge base to the relay server 2. Upon receipt of new failure information, the knowledge base creation unit 33 adds knowledge information about the new failure information to a knowledge base. COPYRIGHT: (C)2010,JPO&INPIT
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