发明名称 |
Recording using proxy servers |
摘要 |
Systems and methods for recording a communication session between a customer and an agent of a customer center communication system are provided. In this regard, a representative method comprises: communicating with the customer center communication system via a proxy server; determining whether to record a media stream associated with the communication session based on communication between the customer center communication system and the proxy server; and responsive to determining that the media stream is to be recorded, recording the media stream from the communication session.
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申请公布号 |
US7613290(B2) |
申请公布日期 |
2009.11.03 |
申请号 |
US20060540086 |
申请日期 |
2006.09.29 |
申请人 |
VERINT AMERICAS INC. |
发明人 |
WILLIAMS JAMIE RICHARD;CALAHAN MARC;DONG THOMAS Z. |
分类号 |
H04M1/64;H04L12/66;H04M1/656;H04M3/523 |
主分类号 |
H04M1/64 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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