发明名称 |
TROUBLE COPING APPARATUS, TROUBLESHOOTING METHOD FOR INFORMATION TECHNOLOGY SYSTEM, AND PROGRAM THEREFOR |
摘要 |
<P>PROBLEM TO BE SOLVED: To allow even an unexperienced manager to solve a trouble against an IT system in an exact procedure and in a short period of time. <P>SOLUTION: This troubleshooting apparatus 1 for an IT system for managing an operation includes: an incident registration section 11 which registers an incident which has solved a problem in the IT system; a solution knowledge generation section 12 which generates trouble solution knowledge from the registered incident; a risk registration section 13 which registers risk items which are materials for determining appropriateness of selection of a work candidate, to the trouble solution knowledge; a risk evaluation section 15 which generates navigation information showing a trouble solution procedure from the registered trouble solution knowledge; and a solution procedure display section 14 which displays the generated navigation information. <P>COPYRIGHT: (C)2010,JPO&INPIT |
申请公布号 |
JP2009238010(A) |
申请公布日期 |
2009.10.15 |
申请号 |
JP20080084594 |
申请日期 |
2008.03.27 |
申请人 |
FUJITSU LTD |
发明人 |
SHIMADA KUNIAKI;MATSUMOTO YASUHIDE;WATANABE KOYO;WADA YUJI;MATSUBARA MASAZUMI;MORIMOTO KENJI;KATSUNO AKIRA |
分类号 |
G06F11/32;G06F11/34;G06F17/30;G06Q50/00;G06Q50/10 |
主分类号 |
G06F11/32 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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