| 摘要 |
A method for operating an interactive response system is disclosed. The method includes: receiving data representing an utterance from a person; using a processor, automatically presenting the utterance in perceptible form to a number of intent agents at the same time, each through an agent user interface; accepting intent input from each of the number of intent agents through the respective agent user interface, where the intent input characterizes the intent agent's interpretation of the person's intent expressed in the utterance; when the number of intent agents provide intent input that characterizes different interpretations of the person's intent, then using a processor, automatically presenting the utterance in perceptible form to at least one additional intent agent through an agent user interface; and accepting further intent input from the at least one additional intent agent through the respective agent user interface, where the further intent input characterizes the at least one additional intent agent's interpretation of the person's intent expressed in the utterance; and using a processor, automatically communicating a message to the person, in perceptible form and in substantially real time relative to the receiving step, the message being selected as a function of the intent input accepted from the intent agents.
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