| 摘要 |
According to one embodiment, an integrated processing system and method is configured to route a customer contact to a handler based at least in part on a contact type and on information identifying the customer, dynamically generate handler scripting based at least in part on the information identifying the customer, a policy, and a claim type. The system further is configured to present the handler scripting to a handler, and receive claim data based on the scripting. The system further validates the claim data based on the claim type, and generates, based on the validated claim data, a claim record in a claims system. The system generates at least a first workflow assignment and notifies a responsible party of the at least first workflow assignment.
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