| 发明名称 |
SYSTEM AND METHOD FOR EXTERNALLY MAPPING AN INTERACTIVE VOICE RESPONSE MENU |
| 摘要 |
An interactive voice response mapping system (IVRMS) is used in a transaction between a waiting party and a queuing party, with the queuing party having a queuing calling system (QCS), and the IVRMS adapted to communicate with the QCS and to build an IVR map of the QCS. |
| 申请公布号 |
CA2857140(A1) |
申请公布日期 |
2009.09.17 |
| 申请号 |
CA20092857140 |
申请日期 |
2009.03.10 |
| 申请人 |
FONCLOUD, INC. |
发明人 |
BERGER, SHAI;BIGUE, JASON P. |
| 分类号 |
H04M3/527;G10L15/22;G10L15/26;H04M3/493 |
主分类号 |
H04M3/527 |
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