发明名称 SYSTEMS AND METHODS FOR RECORDING RESOURCE ASSOCIATION IN A COMMUNICATIONS ENVIRONMENT
摘要 Systems and methods for recording resource association are provided. A representative system includes an initiating component configured to initiate a communication with a communications device, the communications device being coupled to a first extension; a receiving component configured to receive recording data from a plurality of extensions at a plurality of recording resources, the plurality of extensions including the first extension; and a first determining component configured to determine a recipient recording resource that received the initiated communication.
申请公布号 CA2623178(C) 申请公布日期 2009.09.15
申请号 CA20082623178 申请日期 2008.03.27
申请人 VERINT AMERICAS INC. 发明人 BARNES, ROBERT JOHN;SMITH, DAMIAN;CALAHAN, MARC;BRODHAGEN, KENNETH RICHARD;WILLIAMS, JAMIE RICHARD
分类号 H04M3/22;H04L12/26;H04M1/654;H04M1/72 主分类号 H04M3/22
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