| 摘要 |
An automated and quantitative way to measure patient experience by tapping into existing hospital information systems and aggregating all pertinent information that impacts patient experience, and compiling this information into a meaningful patient experience index. Application of this method makes the calculation of a Patient Experience Index based on Key Performance Indicators available in real-time through the use of web technologies, smart phones, alert notification, and other access mechanisms enabling and empowering personnel to address their patient experience issues proactively in real-time.
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