发明名称 |
Method and apparatus for designating and implementing support level agreements |
摘要 |
An apparatus, system, and a corresponding method, for designating and implementing support level agreements (SLAs). A customer forwards a query defining required resources. Predetermined support level agreement options are then provided to the user based upon the required resources. The customer then forwards their selection of a particular predetermined support level agreement, which includes a plurality of measurement monitors and corresponding non-compliance thresholds defined therein. Based upon the particular support level agreement selected by the customer, service for that customer is enabled.
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申请公布号 |
US7583607(B2) |
申请公布日期 |
2009.09.01 |
申请号 |
US20030379662 |
申请日期 |
2003.03.06 |
申请人 |
HEWLETT-PACKARD DEVELOPMENT COMPANY, L.P. |
发明人 |
STEELE DOUGLAS W.;HOGAN KATHERINE C.;CAMPBELL RANDALL B.;SQUASSABIA ALBERTO;GOIN TODD M. |
分类号 |
H04L12/26;H04L12/24;H04L12/56 |
主分类号 |
H04L12/26 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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