发明名称 Method and system for customer support
摘要 An embodiment generally relates to a method of software support. The method includes receiving a request for assistance for a selected device and analyzing an associated fault log for the selected device, where the associated fault log logging at least one fault. The method also includes determining at least one software release for the at least one fault.
申请公布号 US7584385(B2) 申请公布日期 2009.09.01
申请号 US20060615498 申请日期 2006.12.22
申请人 XEROX CORPORATION 发明人 THRESH DONALD
分类号 G06F11/00 主分类号 G06F11/00
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