| 摘要 |
An SMS or MMS message call centre for responding to digitally recorded messages received from callers, and a method for handling SMS or MMS calls to such, is disclosed. The call centre comprises: a message recording database, a message parser, a message classifier, a message response producer, a message relayer, and a response message generator. The message recording database records at least a called number, a calling number, a message, and a message status. The message parser separates the messages on the basis of at least the called number and the presence or absence of at least one known text string in the message, and the message classifier classifies messages for attention by an operator on the basis of parsed results and any previous calls from the same called number. The message response producer produces response messages to a caller in response to any action or lack of action by an operator, and the message relayer relays messages to the operator for reply to the message. The response message generator generates a response to the caller on multiple events in the processing of the message.
|
