MANAGEMENT SERVER, IMAGE FORMING APPARATUS, AND MANAGEMENT METHOD THEREFOR

摘要

A management server manages a plurality of image forming apparatuses capable of executing a data communication and executes processing for dispatching a service engineer with respect to an image forming apparatus. The management server executes first detection processing for detecting an image forming apparatus that requires the dispatch of a service engineer based on first analysis processing executed by using either one or both of operation information and failure information about the plurality of image forming apparatuses stored on RAM. The management server executes second detection processing for detecting an image forming apparatus that requires the dispatch of a service engineer based on second analysis processing executed by either one or both of the stored operation information and failure information about the plurality of image forming apparatuses in response to the first detection processing having detected the image forming apparatus that requires the dispatch of a service engineer.