A METHOD AND APPARATUS FOR FAST SEARCH IN CALL-CENTER MONITORING
摘要
A method and apparatus for indexing one or more audio signals using a speech to text engine and a phoneme detection engine, and generating a combined lattice comprising a text part and a phoneme part. A word to be searched is searched for in the text part, and if not found, or is found with low certainty is divided into phonemes and searched for in the phoneme parts of the lattice.
申请公布号
WO2009063445(A3)
申请公布日期
2009.08.27
申请号
WO2007IL01500
申请日期
2007.12.05
申请人
NICE SYSTEMS LTD.;WASSERBLAT, MOSHE;EILAM, BARAK;LUBOWICH, YUVAL;NISSAN, MAOR;LAPERDON, RONEN