发明名称 |
METHOD FOR DETERMINING THE ON-HOLD STATUS IN A CALL |
摘要 |
<p>A system and method is provided for detecting a hold status in a transaction between a waiting party and a queuing party. The system is adapted to use a preexisting cue profile database containing cue profile for a queuing party. A preexisting cue profile may be used for detecting a hold status in a call between a waiting party and a queuing party. The cue profile of the queuing party may include audio cues, text cues, and cue metadata. The transaction may be a telephone based, mobile-phone based, or internet based.</p> |
申请公布号 |
WO2009067719(A3) |
申请公布日期 |
2009.08.20 |
申请号 |
WO2008US84506 |
申请日期 |
2008.11.24 |
申请人 |
FONCLOUD, INC.;BIGUE, JASON;BERGER, SHAI |
发明人 |
BIGUE, JASON;BERGER, SHAI |
分类号 |
H04M3/42;G08C25/00 |
主分类号 |
H04M3/42 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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