System and method for change management process automation

摘要

The invention enables an enterprise to manage changes to computing infrastructure through an online change management system. The invention enables authorized users to logon to the system, view a personal and holistic calendar, create reports, modify change management records, attach files or other artifacts to change management records. The invention also provides business rules which can be employed online for service which then invokes various system components to create a workgroup and workflow according to predefined business rules.