DATABASE SYSTEM FOR CALL CENTER, INFORMATION MANAGEMENT METHOD FOR DATABASE AND INFORMATION MANAGEMENT PROGRAM FOR DATABASE

摘要

PROBLEM TO BE SOLVED: To provide a database system for a call center allowing multilateral data analysis, and to provide its information management method and information management program. SOLUTION: The database system 1 includes: a speech recognition device 11 for performing speech recognition to telephone speech when an operator of the call center and a customer speech by telephone, and generating text data obtained by converting telephone call contents into characters; a morpheme analysis device 15 for performing morpheme analysis to the text data, and generating morpheme data wherein the text data is decomposed into morphemes; and D/B management device 12 for storing the morpheme data in each call. COPYRIGHT: (C)2009,JPO&INPIT