| 摘要 |
A method and system for selecting communication means are provided. The method includes receiving a request for communication (102) by a current user (101) with a target contact and searching data of prior communication attempts (105) by prior users with one or more prior target contacts using different communication means, wherein the current user and the prior users fall within a first defined category and the target contact and the prior target contacts fall within a second defined category. The success of the communication means of prior communication attempts is determined (104) and a communication means for the current user is recommended (103). The method includes referencing (107) relationship resource (109) to determine if users or target contacts fall within defined categories, such as, for example, an organizational structure level, a department, or a group of people with a given form of relationship to another group of people.
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