| 摘要 |
The invention relates generally to logistics systems and methods. In particular, the present invention relates to a method and a corresponding computer system for delivering shipping information, comprising - automatically detecting that a user at a front-end of a telephone channel is eligible to receive information about a shipment still in transit to the user; - obtaining user information by an IVR (Interactive Voice Response) interface; - obtaining shipping information associated with said shipment; - based on said shipping information automatically generating a telephony message incorporating the current status of the shipment and sending it to the user. |
