发明名称 |
VERWALTUNGSSYSTEM FÜR ANWESENHEITSANRUFZENTRALE |
摘要 |
A point-of-presence (POP) call center system capable of answering, servicing, queuing and routing of calls at local points of presence to reduce communications costs and enhance operational efficiency for toll-free inbound call centers. The POP call center system of the includes a set of point-of-presence call center gateways distributed at points of presence close to the point of call origination that are connected by a virtual private network to premises call center gateways at business locations where the call centers reside. |
申请公布号 |
DE69940910(D1) |
申请公布日期 |
2009.07.02 |
申请号 |
DE1999640910 |
申请日期 |
1999.03.09 |
申请人 |
TELERA INC. |
发明人 |
UPPALURU, PREM;SUNDARAM, MUKESH |
分类号 |
H04M3/523;H04M3/00;H04M3/42;H04M3/51;H04M7/00;H04M15/08 |
主分类号 |
H04M3/523 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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