Establishing a connection between two communication systems comprising a data dialogue separate to communication initiation

摘要

A communication system is disclosed which is arranged to cause establishment of a connection between a first system that is a party to a call, or is a party to a call being initiated, and a second system. The first and second systems are arranged to communicate via said connection. The communication comprises a data dialogue that is separate to initiation communications for the call. At least one of the first system and the second system is arranged to store data, or to cause a change to an application or data or process in dependence on the data dialogue. The present invention allows the originator to be offered information or some form of interaction concerning and/or defined by the recipient prior to completion of the initiation phase. For example, the interaction may enable routing in an automated system to be selected in advance without the need of navigating the IVR system. A recipient may be able to negotiate or otherwise discuss issues with the originator or other device such as authentication, payment, encryption and the like using the data dialogue.