HELP CENTER APPLICATIONS

摘要

Various disclosed help center features provide help to a user without a staffed help center, provide help to a user before the user recognizes the need, or create targeted commerce opportunities for a provider of goods or services. One help center feature provides a user with help that is specifically related to a component (410, 430) in the user's computer system and that is supplied to the help center feature by the component manufacturer (420). Another help center feature detects a condition that degrades performance, and hence user satisfaction, and alerts the user. Another help center feature detects an attempt by a computer system to inform the user o degraded performance (470) and offers the user a solution (450). Another help center feature provides a user with a commerce opportunity specifically related to a component in the user's computer system and/or to the user's geographic location (440).