发明名称 |
ENHANCED PROGRAMMING MODEL AND CONTROLLER FOR IVR |
摘要 |
One solution for dealing with complex call flows employs a diagramming tool that allows a designer to graphically represent the customer experience during the call by connecting IVR actions and decision points with arrows. The resulting diagram is translated into a Finite State Machine (FSM).
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申请公布号 |
US2009147932(A1) |
申请公布日期 |
2009.06.11 |
申请号 |
US20080234035 |
申请日期 |
2008.09.19 |
申请人 |
GENESIS FINANCIAL SOLUTIONS, INC. |
发明人 |
MCGUIRE THOMAS;NOALL KEVIN |
分类号 |
H04M11/00 |
主分类号 |
H04M11/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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