发明名称 |
RECORDING USING PROXY SERVERS |
摘要 |
Systems and methods for recording a communication session between a customer and an agent of a customer center communication system are provided . In this regard, a representative method comprises: communicating with the customer center communication system via a proxy server; determining whether to recor d a media stream associated with the communication session based on communicatio n between the customer center communication system and the proxy server; and responsive to determining that the media stream is to be recorded, recording the media stream from the communication session.
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申请公布号 |
CA2567232(C) |
申请公布日期 |
2009.06.02 |
申请号 |
CA20062567232 |
申请日期 |
2006.11.07 |
申请人 |
WITNESS SYSTEMS, INC. |
发明人 |
WILLIAMS, JAMIE RICHARD;CALAHAN, MARC;DONG, THOMAS Z. |
分类号 |
H04M3/22;H04L12/26;H04M3/51 |
主分类号 |
H04M3/22 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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