发明名称 RECORDING USING PROXY SERVERS
摘要 Systems and methods for recording a communication session between a customer and an agent of a customer center communication system are provided . In this regard, a representative method comprises: communicating with the customer center communication system via a proxy server; determining whether to recor d a media stream associated with the communication session based on communicatio n between the customer center communication system and the proxy server; and responsive to determining that the media stream is to be recorded, recording the media stream from the communication session.
申请公布号 CA2567232(C) 申请公布日期 2009.06.02
申请号 CA20062567232 申请日期 2006.11.07
申请人 WITNESS SYSTEMS, INC. 发明人 WILLIAMS, JAMIE RICHARD;CALAHAN, MARC;DONG, THOMAS Z.
分类号 H04M3/22;H04L12/26;H04M3/51 主分类号 H04M3/22
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