METHOD AND APPARATUS FOR GENERATING STATISTICS ON INFORMATION TECHNOLOGY SERVICE MANAGEMENT PROBLEMS AMONG ASSETS

摘要

The illustrative embodiments described herein provide a computer implemented method, apparatus, and computer program product for generating a set of statistics on information technology service management problems among assets within a network. A data processing system monitors the network for a systems management system message containing information associated with a reported problem of an asset within the network. The systems management system message is generated by the asset associated with the reported problem. Responsive to detecting the systems management system message, the data processing system stores the information associated with the reported problem of the asset contained in the systems management system message to a set of stored data. The data processing system generates the set of statistics on information technology service management problems among the assets within the network using the set of stored data.