| 发明名称 |
INDEPENDENT CUSTOMER SERVICE AGENTS |
| 摘要 |
Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.
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| 申请公布号 |
US2009122972(A1) |
申请公布日期 |
2009.05.14 |
| 申请号 |
US20080192064 |
申请日期 |
2008.08.14 |
| 申请人 |
KAUFMAN DONALD L;INGLIS ADRIAN;WEILAND THOMAS J;DARROW JOHN E;NICHOLSON A LORRAINE;JAY JON R;PRATT JEFFREY C |
发明人 |
KAUFMAN DONALD L.;INGLIS ADRIAN;WEILAND THOMAS J.;DARROW JOHN E.;NICHOLSON A. LORRAINE;JAY JON R.;PRATT JEFFREY C. |
| 分类号 |
H04M3/00 |
主分类号 |
H04M3/00 |
| 代理机构 |
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